Saturday, July 31, 2010

The Suite Shenton Park Gets it so Wrong while Must gets it SO right

Dear Management at The Suite,

Some of your service staff are not the friendliest people in the world.

Best,

One


o o o O O O o o o

Dear Management at Must Highgate,

Your staff rock, are friendly, are knowledgeable and helpful.

Best,

One

o o o O O O o o o


OK, where did those letters come from? Well, One and the SO popped in to one of Perth's new "Melbourne style" bars, The Suite on Nicholson Road in Shenton Park for a celebratory drink. The SO had just received a great promotion and it was time for bubbles. Bubbles (French of course) were purchased and it was time to drink them. The Suite was packed and One was on the look out for movement at one of the clusters of couches.

Movement, a group gathers their things, One pounces Friday night style and scores the Couch.

Cue Bitchy Blonde waitress:

BBW: 'Did You know there is a waiting list'
One [shocked]: 'Excuse me'
BBW: 'Did You know there is a waiting list'
One: 'No, I'm sorry I didn't'
BBW: 'There is a waiting list, people are waiting'
One: 'Obviously had I known there was a waiting list I would have waited'
BBW: 'humph' [storms off]

Had there not been a bottle of Laurent Perrier to drink, One would have left at that. And do you think that BBW asked if One would like to go on the waiting list? No, she certainly did not. BBW just stormed off, leaving One to find another (and more helpful) member of staff to put One's name on the all important waiting list.

Fast forward 30 minutes, One and the SO arrive at Must, the bistro isn't too full, the bar is packed but there's a high table. Two glasses of bubbles come quickly, One thinks, well maybe there is room in the bistro. One asks the Lovely Bistro Lady if there is room for a cheeky 2 for dinner. LBL says that she is just working out capacity and asks where One is standing, pointing to the SO, LBL says well you get back to your bubbles and I'll let you know but worst case I can do the bistro menu at your table. Perfect!

So lessons for The Suite, be a bit sweeter in your delivery...

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